Refund and Returns Policy

Return & Refund Policy

Last Updated: 2025

At Hugsy Gift, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

✔ The item must be unused, unworn, and in its original packaging
✔ Return requests must be submitted within 7 days of receiving your order
✔ The following items are not eligible for return:

Custom or personalized products
Final sale items
Digital products or downloads

2. How to Request a Return

To initiate a return, please follow these steps:

1️⃣ Email us at [email protected] with your order number and reason for return
2️⃣ Our support team will review your request and provide return instructions
3️⃣ Ship the item back to the provided return address

⚠️ Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

3. Refund Policy

Once we receive and inspect your returned item:

✅ Approved refunds will be issued to the original payment method within 7 business days
✅ If the returned item is damaged, used, or missing original packaging, a partial refund may be applied
❌ Shipping fees are non-refundable