Shipping Policy – Hugsy Gift

Welcome to Hugsy Gift! Thank you for choosing us for your anime-inspired gifts and collectibles. Please review our shipping policy below to ensure a smooth and transparent delivery experience.

Order Processing Time

Orders are processed within 3-5 business day.
Our working hours are Monday to Saturday, from 10:00 AM to 3:00 PM (EST).

Delivery Time

  • Express Shipping (USA): Estimated delivery time is 5–10 business days.
  • Shipping time begins once the order has been shipped, not the purchase date.

Please note that delivery times may vary due to customs clearance, incorrect address details, weather conditions, or other unforeseen circumstances beyond our control.

Order Cut-Off Time

Orders placed before 3:00 PM will be processed the same business day.
Orders placed after 3:00 PM will be processed on the next business day.

Shipping Costs

We offer Express Shipping within the USA at a flat rate of $5.00 per order.

Non-Shipping Days

Orders are not processed or shipped on public holidays.

Shipment Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.
Tracking information will become active within 24 hours.

Business Hours

Hugsy Gift operates:
Monday – Saturday | 10:00 AM – 3:00 PM

Lost or Missing Packages

If your order does not arrive within the estimated delivery timeframe, please contact the shipping carrier first.
For additional support, contact us at [email protected].

Incorrect Address

If an order is returned due to an incorrect or incomplete address provided by the customer, reshipping fees will be the customer’s responsibility.
Please contact [email protected] for assistance.

Address Changes

Address changes can be requested within 24 hours of placing your order.
Once an order has been shipped, address changes are no longer possible.

📩 Contact us at [email protected] as soon as possible.

Order Cancellations

Orders may be canceled within 24 hours after confirmation.
If the order has already been shipped, please refer to our Return & Refund Policy.

Items Damaged During Transit

If your order arrives damaged or broken, please contact us immediately.
Send clear photos of the damaged item to [email protected].
We will offer a replacement or refund at no additional cost.